Return and Exchanges

Return/Exchange:
Exchange only. Easy and simple. Email customer care once you have received your item with specified details for exchange and to make sure your item is still in stock. If your item is not in stock, we will provide a store credit to you or exchange for a different item of equal value. You will receive the address where to send purchased item. You must send your purchased item within 7 business days from the date you received your item with original package, invoice and tracking number. Customers are responsible for shipping cost with exchange items.

After 7 days of receiving your purchase(s) we will not honor an exchange or store credit. Returns received after this date will be refused and returned to you at your expense.
Non-returnable Items:
  • Sale Items. All sale item  purchases are final. Non-refundable and cannot be exchange. Discounted items (items purchased using a discount code) sales are final. All sale items received will not be honored.
  • Bodysuits & Jumpsuits
  • Swimwear
  • Item(s) with scents, deodorant, and items with any signs of being worn, washed, or damaged.
Store Credit (if applicable):
Once your return is received & inspected, we will send you an email to notify you that we have received it and if approved or rejection of store credit. Please allow up to 7 business days for processing. Check email for store credit code.

 

 

Please consider using a trackable shipping method or purchase shipping insurance. We do not guarantee that we will receive your returned item(s). Original shipping fees are non-refundable.

All item(s) must be in their original condition, unworn, unwashed and undamaged. Bodysuits, Jumpsuits, Swimwear are all FINAL SALE.

Processing & Shipping:
Once your payment is verified, order(s) are then processed.
It takes 24-48 hours for all orders to be processed.
Please allow your package to arrive within 5-7 business days.
All shipping is $10.00.
Overnight orders $35.00.
International shipping: rates may vary depending on location and weight of your purchase(s). You will receive an email of shipping cost once order is verified.

 

Alima’Jae reserves the right not to credit you if you return item(s) outside of our Exchange&Return policy.